Bank of America

According to policy-monitoring site ConductAtlas, Bank of America updated its Deposit Agreement in spring 2026 (effective mid-May 2026) to add mandatory binding arbitration and a class-action waiver; ConductAtlas found no such provision in the prior archived version. ConductAtlas reports an opt-out route (online or by phone) tied to the notice, without a confirmed deadline. Existing customers may not know the option exists; confirm against Bank of America's own agreement before advising anyone.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-08-04

Primary source. None recorded — Unverified - heuristic first draft.

Arbitration

MAJOR RECENT CHANGE: in early 2026 BofA added mandatory binding arbitration + a class-action waiver to its Deposit Agreement for the first time — previously one of the few large banks without it. There is a time-limited opt-out window tied to the update; confirm current opt-out deadline directly with BofA before advising customers, since this is a live, recent change (per ConductAtlas policy-monitoring, May 2026). AUG 2026 FINDING (verify before relying): see the Capital One row — Bank of America likewise dropped credit-card arbitration under the 2010 antitrust settlement and reporting indicates it did not reinstate the clause after the period expired in 2013. No clause means no opt-out deadline. Confirm against the current cardmember agreement, since issuers do reintroduce arbitration (Chase did in 2019).

Contacts

Privacy contact. No published privacy email; BofA offers a secure message channel inside Online Banking plus the Tampa P.O. box

Legal notice. PUBLIC COMPANY (BAC). Service route: c/o General Counsel / Corporate Secretary, Charlotte, North Carolina — the corporate address on the SEC Form 10-K cover page is the official address of record. Confirm the exact street address on the current 10-K at sec.gov/edgar, and check the state-of-incorporation registered agent (usually Delaware; most large filers use The Corporation Trust Company or Corporation Service Company) via the Secretary of State business-entity search. A registered agent MUST accept service, which is why it is the reliable channel when a company publishes no privacy address.

Mailing address. PRIVACY & SECURITY MAILING ADDRESS (verified on BofA's own contact page, Aug 2026): Bank of America, PO Box 25118, Tampa, FL 33622-5118, USA. NOTE this is NOT the Charlotte, NC corporate headquarters — as with Capital One, the privacy-contact address is a separate P.O. box and is the one the bank directs privacy correspondence to.