Xfinity Mobile (Comcast)

In O'Neil v. Comcast Corp., No. 18-cv-04249 (N.D. Ill. Feb. 27, 2019), an existing Xfinity internet customer who had not used the 30-day opt-out alleged Comcast opened unauthorized wireless phone accounts in her name — essentially alleging fraud — and the federal court still forced her claims into ARBITRATION under her original internet subscriber agreement. Meaning: even when the dispute is about accounts the customer says she never agreed to, an arbitration clause signed for a different service can still apply and block the courthouse door.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-08-04

Case status. Private litigation; no sources are on file yet, so no legal tier is assigned.

Primary source. None recorded — Unverified - heuristic first draft.

Arbitration

Binding arbitration + class/collective/representative action waiver + jury trial waiver explicitly survive termination of service; 30-day written opt-out available (mail or xfinity.com/webarbopt-out-style link); O'Neil v. Comcast Corp., No. 18-cv-04249 (N.D. Ill. Feb. 27, 2019) compelled arbitration of a data-protection/fraud class claim by an existing internet subscriber over allegedly unauthorized wireless accounts opened in her name.

Data sharing

Single Comcast-wide privacy policy covers Xfinity Mobile, TV, Internet, Xumo, and 'Our Related Businesses' (NBCU, Sky); uses cookies/tracking for ad targeting across services; account-based opt-outs available via cookie/ad preference center.

Contacts

Privacy contact. Not recorded.

Legal notice. Not verified this pass. If publicly traded: SEC Form 10-K cover page gives the official corporate address; the Secretary of State business-entity search in the state of incorporation gives the registered agent, which must accept service. If private: the state registered agent is usually the only reliable route.

Mailing address. Not recorded.