Amazon

The FTC alleged Amazon used confusing checkout screens to sign millions of people up for Prime WITHOUT clear consent, then made it deliberately hard to cancel — the exact same 'dark pattern subscription trap' documented for Uber One elsewhere in this tab. Amazon paid $2.5 BILLION total ($1.5B in customer refunds, $1B penalty) — a settlement the FTC says includes the largest civil penalty ever in an FTC rule-violation case and the second-highest restitution award in FTC history.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-08-04

Primary source. www.ftc.gov/news-events/news/press-releases/2025/09/ftc-secures-historic-25-billion-settlement-against-amazon — Verified - primary source confirmed.

Arbitration

Binding arbitration + class action waiver is standard in Amazon's Conditions of Use (industry-standard for this category) — not independently confirmed word-for-word this pass. MAJOR UPDATE: the FTC sued Amazon alleging it misled millions of customers into signing up for Amazon Prime without clear consent (via confusing checkout screens/prompts) and then made cancellation deliberately difficult — the same 'dark pattern subscription trap' playbook already documented for Uber One elsewhere in this tracker. Amazon settled for $2.5 BILLION TOTAL: $1.5 billion in customer refunds plus a $1 billion civil penalty, and must overhaul its Prime sign-up/cancellation flow going forward. The FTC says the $1B penalty is the largest ever in an FTC rule-violation case and the $1.5B redress the second-highest restitution award in FTC history.

Contacts

Privacy contact. Not verified this pass — Amazon routes privacy requests through its in-account privacy portal

Legal notice. PUBLIC COMPANY (AMZN). Service route: c/o General Counsel / Corporate Secretary, Seattle, Washington — the corporate address on the SEC Form 10-K cover page is the official address of record. Confirm the exact street address on the current 10-K at sec.gov/edgar, and check the state-of-incorporation registered agent (usually Delaware; most large filers use The Corporation Trust Company or Corporation Service Company) via the Secretary of State business-entity search. A registered agent MUST accept service, which is why it is the reliable channel when a company publishes no privacy address.

Mailing address. Amazon.com, Inc., 410 Terry Avenue North, Seattle, WA 98109-5210, USA