Cash App (Block, Inc.)

The CFPB ordered Cash App's parent company to pay UP TO $120 MILLION back to defrauded customers plus a separate $55 MILLION penalty, finding Cash App failed to prevent fraud AND misrepresented what protections were actually available to users — meaning people may have believed they had safeguards that, in practice, weren't there when they needed them.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-08-04

Primary source. www.consumerfinance.gov/archive/newsroom/cfpb-orders-operator-of-cash-app-to-pay-175-million-and-fix-its-failures-on-fraud/ — Verified - primary source confirmed.

Arbitration

Standard mandatory binding arbitration; gives users a 30-day opt-out window by mail, same as Venmo/Zelle.

Data sharing

Consumer Reports' 2023 multi-app investigation found Cash App was the ONLY one of four P2P apps tested (Cash App, Venmo, Zelle, Apple Cash) whose company explicitly acknowledged data-sharing transparency as an area needing improvement and committed to working with CR on it — a real point of contrast worth noting, though it doesn't resolve the underlying practice.

Contacts

Privacy contact. Not recorded.

Legal notice. Not verified this pass. If publicly traded: SEC Form 10-K cover page gives the official corporate address; the Secretary of State business-entity search in the state of incorporation gives the registered agent, which must accept service. If private: the state registered agent is usually the only reliable route.

Mailing address. Not recorded.