Consumer Apps · Delivery · Regulatory action + Private litigation
DoorDash
Headline
New York's AG found DoorDash was using customer TIPS to SUBSIDIZE delivery workers' base pay instead of paying tips on top of guaranteed wages…
New York's AG found DoorDash was using customer TIPS to SUBSIDIZE delivery workers' base pay instead of paying tips on top of guaranteed wages — meaning a customer's tip may not have added any extra money for the driver at all; it just replaced money DoorDash would otherwise have had to pay itself. DoorDash paid $16.75 million over it, and also, alongside Uber, sued NYC to block a law requiring a mandatory tip prompt at checkout.
- Severity
- Evidence tierUnassigned
- Claims confirmed
- Last verified2026-08-04
Primary source. ag.ny.gov/press-release/2025/attorney-general-james-secures-1675-million-doordash-cheating-delivery-workers — Verified - primary source confirmed.
Terms
Arbitration
Standard binding arbitration + class action waiver expected industry-wide for this category (not independently confirmed word-for-word this pass).
Data sharing
Not itemized separately from the fee/billing findings below.
Fees and billing
NEW YORK AG SETTLEMENT: DoorDash was required to pay $16.75 MILLION after the NY AG investigated allegations that DoorDash misled consumers AND delivery workers about how tips were paid — specifically, using customer tips to SUBSIDIZE workers' base pay rather than paying the full tip on top of guaranteed pay, contrary to what customers reasonably believed their tip was doing. DoorDash controls the largest share of the food delivery market. The FTC opened an advance notice of proposed rulemaking on food- and grocery-delivery fees in April 2026 (comments closed May 18, 2026); Grubhub, Uber and Instacart filed comments in the public docket (FTC-2026-0463); no comment from DoorDash appears there (254 of 256 posted comments checked). DoorDash and Uber jointly sued NYC to block a law requiring restaurant and grocery delivery apps to show a tip prompt (10% minimum option) at checkout; a federal judge denied their preliminary-injunction motion in January 2026.
Contacts
Privacy contact. Not recorded.
Legal notice. PUBLIC COMPANY (DASH). Service route: c/o General Counsel / Corporate Secretary, San Francisco, California — the corporate address on the SEC Form 10-K cover page is the official address of record. Confirm the exact street address on the current 10-K at sec.gov/edgar, and check the state-of-incorporation registered agent (usually Delaware; most large filers use The Corporation Trust Company or Corporation Service Company) via the Secretary of State business-entity search. A registered agent MUST accept service, which is why it is the reliable channel when a company publishes no privacy address.
Mailing address. Not recorded.
Evidence
| Claim | Kind | Support | Sources |
|---|---|---|---|
| 1. DoorDash used customer tips to subsidize delivery workers' guaranteed base pay instead of paying tips on top. | fact | supported | none recorded |
| 2. New York's AG found DoorDash engaged in this practice. | fact | contradicted | 1 (1 confirmed) |
| 3. A customer's tip may not have added any extra money for the driver. | characterization | n/a | none recorded |
| 4. DoorDash paid $16.75 million over it. | fact | supported | none recorded |
| 5. DoorDash, alongside Uber, sued NYC to block a law requiring a mandatory tip prompt at checkout. | fact | unsupported | none recorded |
1 of 5 claims have a confirmed source of their own.
Sources
| Source | Claim | Tier | Status | Quote |
|---|---|---|---|---|
| regulator · 2025-02-24 ag.ny.gov/press-release/2025/attorney-general-james-secures-1675-million-doordash-cheating-delivery-workers | Claim 2 | Unassigned | confirmed | “An Office of the Attorney General (OAG) investigation found that under this model” Quote basis: not recorded. |
Source vault
Link status: Candidate - not yet fetched
| Document | Last fetch | |
|---|---|---|
| Privacy policy doordash.com/privacy | Not fetched yet | NO (HTML only) |
| Terms of service doordash.com/terms | Not fetched yet | NO (HTML only) |
| Website doordash.com | Not fetched yet | — |
| Primary source https://ag.ny.gov/press-release/2025/attorney-general-james-secures-1675-million-doordash-cheating-delivery-workers Verification: Verified - primary source confirmed | Not fetched yet | — |
Enforcement
| Action | Amount | Link |
|---|---|---|
| People v. DoorDash, Inc. California Attorney General, 2024 Cal. AG Press Release Feb. 21, 2024; Final Judgment. | $375K | candidate needs review |
Links are proposed matches, not yet reviewed.
State statute
Headquarters on file: California. Provisions of CCPA/CPRA on file:
| Provision | Type | Source |
|---|---|---|
| Right to Deletion Cal. Civ. Code § 1798.105 | hard | source |
| Right to Correction Cal. Civ. Code § 1798.106 | hard | source |
| Right to Know / Access Cal. Civ. Code § 1798.110 | hard | source |
| Right to Limit Use of Sensitive Personal Information Cal. Civ. Code § 1798.121; Cal. Code Regs. tit. 11, § 7027 | hard | source |
| Right to Data Portability Cal. Civ. Code § 1798.130(a)(3)(B)(iii) | hard | source |
| Privacy Policy / Privacy Notice Requirements Cal. Civ. Code § 1798.130(a)(5); Cal. Code Regs. tit. 11, § 7011 | hard | source |
| Sensitive Personal Information — Categories Cal. Civ. Code § 1798.140(ae) | hard | source |
| Service Provider and Contractor Contract Requirements Cal. Civ. Code § 1798.140(ag); Cal. Code Regs. tit. 11, § 7051 | hard | source |
| Applicability Threshold (2025 CPI-Adjusted) Cal. Civ. Code § 1798.140(d) | threshold | source |
| Privacy Risk Assessment — Mandatory for High-Risk Processing (Eff. Jan. 1, 2026) Cal. Civ. Code § 1798.185(a)(15); Cal. Code Regs. tit. 11, §§ 7150-7157 | hard | source |
| Right to Opt Out of Sale or Sharing Cal. Civ. Code §§ 1798.120, 1798.135 | hard | source |
| Sale vs. Sharing Distinction Cal. Civ. Code §§ 1798.140(ad), 1798.140(ah) | hard | source |
| Enforcement — CPPA and AG; Civil Penalties (2025 CPI-Adjusted) Cal. Civ. Code §§ 1798.155, 1798.199.90; Cal. Bus. & Prof. Code § 17206 | hard | source |
| Notice at Collection Cal. Code Regs. tit. 11, § 7012 | hard | source |
| Cybersecurity Audit — Annual Independent Audit Requirement (Eff. Jan. 1, 2026) Cal. Code Regs. tit. 11, §§ 7120-7124 | hard | source |
| Automated Decision-Making Technology (ADMT) — Notice, Opt-Out, and Access Rights Cal. Code Regs. tit. 11, §§ 7200-7222; Cal. Civ. Code § 1798.185(a)(16) | hard | source |