Consumer Apps · Rideshare/Delivery · Regulatory action + Private litigation
Uber (rides + Uber Eats + Uber One)
Headline
Uber markets Uber One as 'cancel anytime.'
Not independently verified. Verification status: Unverified - heuristic first draft. Publish state: draft unverified.
Uber markets Uber One as 'cancel anytime.' The FTC, joined by 21 states and DC in a December 2025 amended complaint, ALLEGES it can actually take UP TO 23 SCREENS AND 32 SEPARATE ACTIONS to cancel — while Uber allegedly charged people for the subscription without clear consent in the first place and failed to deliver the '$0 delivery fees' it advertised. A plaintiff's attorney specifically calls Uber 'very aggressive' about using arbitration to make individual fee disputes too small and costly for customers to bother fighting.
- Severity
- Evidence tierUnassigned
- Claims confirmed
- Last verified2026-08-04
Primary source. None recorded — Unverified - heuristic first draft.
Terms
Arbitration
Uber's arbitration clauses were described by a plaintiff's attorney (quoted in press coverage; attorney and case not identified or re-verified as of Oct 2026) as designed to make it 'all but impossible' for individual customers to get relief given how small individual fee disputes are relative to arbitration's cost/effort — the same attorney called Uber 'very aggressive' about enforcing arbitration clauses specifically to deter challenges.
Data sharing
Not itemized separately from the fee/billing findings below — this company's most significant current issue is billing/subscription practice, not data privacy per se.
Fees and billing
MAJOR ACTIVE FEDERAL CASE: the FTC, joined by 21 STATES and DC, filed an amended complaint (Dec 2025) alleging Uber charged consumers for Uber One subscriptions WITHOUT CONSENT, failed to deliver promised savings (including advertised $0 delivery fees), and made cancellation deliberately difficult — the FTC specifically alleges canceling Uber One can require navigating up to 23 SCREENS AND 32 ACTIONS, contrasting with Uber's advertised 'cancel anytime' promise. The case (FTC v. Uber Technologies, Inc., N.D. Cal. No. 4:25-cv-03477) remains active as of Oct 2026: in April 2026 Judge Jon Tigar denied most of Uber's motion to dismiss but dismissed the claim over '$0 delivery fees' advertising; a second amended complaint followed in May 2026, and trial is set for Sept 20, 2027. A separate proposed class action (reported as Warren, et al.; not verified this pass) reportedly alleges hidden fees/false advertising and directly argues Uber's own Uber One arbitration clause is 'unconscionable and unenforceable.' Uber and DoorDash have also reportedly sued New York City to block a law requiring a 10% minimum tip prompt at checkout for delivery workers.
Contacts
Privacy contact. Not recorded.
Legal notice. PUBLIC COMPANY (UBER). Service route: c/o General Counsel / Corporate Secretary, San Francisco, California — the corporate address on the SEC Form 10-K cover page is the official address of record. Confirm the exact street address on the current 10-K at sec.gov/edgar, and check the state-of-incorporation registered agent (usually Delaware; most large filers use The Corporation Trust Company or Corporation Service Company) via the Secretary of State business-entity search. A registered agent MUST accept service, which is why it is the reliable channel when a company publishes no privacy address.
Mailing address. Not recorded.
Evidence
No claims have been itemized for this row yet.
No sources are on file for this row yet.
Source vault
Link status: Candidate - not yet fetched
| Document | Last fetch | |
|---|---|---|
| Privacy policy privacy.uber.com | Not fetched yet | NO (HTML only) |
| Terms of service uber.com/legal/en/document/?name=general-terms-of-use | Not fetched yet | NO (HTML only) |
| Website uber.com | Not fetched yet | — |
| Primary source No URL recorded Verification: Unverified - heuristic first draft | Not fetched yet | — |
Enforcement
No enforcement actions are linked to this row.
State statute
Headquarters on file: California. Provisions of CCPA/CPRA on file:
| Provision | Type | Source |
|---|---|---|
| Right to Deletion Cal. Civ. Code § 1798.105 | hard | source |
| Right to Correction Cal. Civ. Code § 1798.106 | hard | source |
| Right to Know / Access Cal. Civ. Code § 1798.110 | hard | source |
| Right to Limit Use of Sensitive Personal Information Cal. Civ. Code § 1798.121; Cal. Code Regs. tit. 11, § 7027 | hard | source |
| Right to Data Portability Cal. Civ. Code § 1798.130(a)(3)(B)(iii) | hard | source |
| Privacy Policy / Privacy Notice Requirements Cal. Civ. Code § 1798.130(a)(5); Cal. Code Regs. tit. 11, § 7011 | hard | source |
| Sensitive Personal Information — Categories Cal. Civ. Code § 1798.140(ae) | hard | source |
| Service Provider and Contractor Contract Requirements Cal. Civ. Code § 1798.140(ag); Cal. Code Regs. tit. 11, § 7051 | hard | source |
| Applicability Threshold (2025 CPI-Adjusted) Cal. Civ. Code § 1798.140(d) | threshold | source |
| Privacy Risk Assessment — Mandatory for High-Risk Processing (Eff. Jan. 1, 2026) Cal. Civ. Code § 1798.185(a)(15); Cal. Code Regs. tit. 11, §§ 7150-7157 | hard | source |
| Right to Opt Out of Sale or Sharing Cal. Civ. Code §§ 1798.120, 1798.135 | hard | source |
| Sale vs. Sharing Distinction Cal. Civ. Code §§ 1798.140(ad), 1798.140(ah) | hard | source |
| Enforcement — CPPA and AG; Civil Penalties (2025 CPI-Adjusted) Cal. Civ. Code §§ 1798.155, 1798.199.90; Cal. Bus. & Prof. Code § 17206 | hard | source |
| Notice at Collection Cal. Code Regs. tit. 11, § 7012 | hard | source |
| Cybersecurity Audit — Annual Independent Audit Requirement (Eff. Jan. 1, 2026) Cal. Code Regs. tit. 11, §§ 7120-7124 | hard | source |
| Automated Decision-Making Technology (ADMT) — Notice, Opt-Out, and Access Rights Cal. Code Regs. tit. 11, §§ 7200-7222; Cal. Civ. Code § 1798.185(a)(16) | hard | source |