Consumer Apps · Productivity/Utility (video conferencing) · Regulatory action
Zoom
Headline
Zoom agreed to pay $85 MILLION to settle class claims that it shared certain user information with third parties (reportedly including Facebook and Google) and misrepresented its encryption — allegations Zoom denied…
Zoom agreed to pay $85 MILLION to settle class claims that it shared certain user information with third parties (reportedly including Facebook and Google) and misrepresented its encryption — allegations Zoom denied — on TOP of the separate FTC finding (documented elsewhere in this tracker) that Zoom marketed 'end-to-end encryption' it didn't actually have, and installed a hidden local web server on Mac computers that survived even after Zoom itself was uninstalled. Under the settlement terms (per the official settlement FAQ), paying subscribers could claim 15% of what they paid for the core Zoom subscription or $25, whichever was greater, and other users $15 (claims closed March 5, 2022) — meaning non-paying users were eligible for the smallest payments.
- Severity
- Evidence tierUnassigned
- Claims confirmed
- Last verified2026-08-04
Primary source. www.ftc.gov/news-events/news/press-releases/2020/11/ftc-requires-zoom-enhance-its-security-practices-part-settlement — Verified - primary source confirmed.
Terms
Arbitration
Not independently confirmed this pass — standard binding arbitration + class action waiver expected.
Data sharing
COMPLETED FTC SETTLEMENT (still governing precedent): the FTC found Zoom marketed its platform as providing 'end-to-end encryption' for meeting content when, in practice, Zoom used only TRANSPORT LAYER encryption — meaning Zoom's own SERVERS could access unencrypted meeting data, directly contradicting its own marketing (the same 'claimed encryption doesn't match reality' pattern already documented for WhatsApp/Meta elsewhere in this tracker). Separately, the FTC alleged Zoom installed a PERSISTENT LOCAL WEB SERVER on Mac devices (to let users skip a browser security prompt when joining meetings) that REMAINED ACTIVE even after Zoom itself was uninstalled — a mechanism the FTC alleged circumvented user consent and introduced unnecessary, ongoing security risk on customers' own devices.
Fees and billing
Not itemized this pass.
Contacts
Privacy contact. Not recorded.
Legal notice. Not verified this pass. If publicly traded: SEC Form 10-K cover page gives the official corporate address; the Secretary of State business-entity search in the state of incorporation gives the registered agent, which must accept service. If private: the state registered agent is usually the only reliable route.
Mailing address. Not recorded.
Evidence
| Claim | Kind | Support | Sources |
|---|---|---|---|
| 1. Zoom paid $85 million to settle claims it shared users' personal data with Facebook, Google and LinkedIn. | fact | unsupported | 1 (0 confirmed) |
| 2. The FTC found Zoom marketed 'end-to-end encryption' it didn't actually have. | fact | supported | none recorded |
| 3. Zoom installed a hidden local web server on Macs that survived uninstalling Zoom. | fact | supported | none recorded |
| 4. Paying customers got back 15% of what they spent or $25, whichever was more. | fact | unsupported | 1 (1 confirmed) |
| 5. Free users got $15. | fact | unsupported | 1 (1 confirmed) |
| 6. Non-paying users got the smallest compensation for having their data shared. | characterization | n/a | none recorded |
2 of 6 claims have a confirmed source of their own.
Sources
| Source | Claim | Tier | Status | Quote |
|---|---|---|---|---|
| court · 2022-04-21 | Claim 1 | Unassigned | corrected | “The monetary Settlement Amount is $85,000,000” Quote basis: not recorded. |
| court · 2022-04-21 | Claim 4 | Unassigned | confirmed | “Paid Subscription Claim and will receive the greater of $25 or 15% of the amount paid” Quote basis: not recorded. |
| court · 2022-04-21 | Claim 5 | Unassigned | confirmed | “Those who did not pay for a subscription can submit a User Claim and will receive $15.” Quote basis: not recorded. |
Source vault
Link status: Candidate - not yet fetched
| Document | Last fetch | |
|---|---|---|
| Privacy policy zoom.com/en/trust/privacy/ | Not fetched yet | NO (HTML only) |
| Terms of service zoom.com/en/trust/terms/ | Not fetched yet | NO (HTML only) |
| Website No URL recorded | Not fetched yet | — |
| Primary source https://www.ftc.gov/news-events/news/press-releases/2020/11/ftc-requires-zoom-enhance-its-security-practices-part-settlement Verification: Verified - primary source confirmed | Not fetched yet | — |
Enforcement
No enforcement actions are linked to this row.
State statute
No HQ state on file, so no state statute applies by headquarters.