Greenway Health

In February 2019 Greenway Health agreed to pay $57.25 million to settle False Claims Act allegations over its Prime Suite EHR. DOJ alleged that Greenway obtained 2014 Edition certification by hiding that the product lacked required standardized clinical terminology, and that it modified its test-run software to deceive the certifying body. DOJ also alleged that Greenway knew an earlier version miscalculated clinical-summary rates, which caused its users (physician practices) to falsely attest to qualifying for federal incentive payments, and that it paid clients to recommend the product. These are allegations with no determination of liability. The case shows a vendor defect turning into the customer practice's own attestation problem.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-10-15

Primary source. www.justice.gov/archives/opa/pr/electronic-health-records-vendor-pay-5725-million-settle-false-claims-act-allegations — Unverified - heuristic first draft.

Arbitration

Website Terms of Use (greenwayhealth.com/terms): no arbitration clause; Florida law; exclusive state or federal courts in Hillsborough County, Florida; mutual jury-trial waiver; and a class-action waiver (claims 'in an individual capacity only'). Customer software agreements are not public.

Data sharing

Privacy Statement last updated May 20, 2026; detailed sharing practices not reviewed this pass.

Contacts

Privacy contact. Web form: https://www.greenwayhealth.com/consumer-privacy-request (Attn: Privacy Officer)

Legal notice. Greenway Health, Attn: Privacy Officer, 4301 West Boy Scout Blvd, Suite 800, Tampa, FL 33607. This is the address printed in the vendor's privacy notice, which is not necessarily the registered agent for service of process. For formal legal notice, check the notice clause in the practice's signed customer agreement and the Secretary of State registered-agent record in the state of incorporation.

Mailing address. Not recorded.