Practice Fusion (Veradigm)

In January 2020 Practice Fusion, a free, ad-supported EHR used heavily by small practices, agreed to pay $145 million to resolve criminal and civil investigations. It was the first criminal action ever brought against an EHR vendor. Practice Fusion admitted that it solicited and received kickbacks from a major opioid company: nearly $1 million to build a 'pain' clinical decision support (CDS) alert. That is the pop-up a doctor sees while charting, and this one was designed to prompt more prescribing of extended-release opioids. DOJ said drug companies helped design the alerts, including the guidelines and trigger criteria, and that the alerts did not always reflect accepted medical standards. The civil settlement also covered 13 other pharma-sponsored CDS arrangements. In November 2020 Purdue Pharma pleaded guilty to conspiring with Practice Fusion to violate the Anti-Kickback Statute, having paid nearly $1 million between April and December 2016 for the software prompt.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-10-15

Primary source. www.justice.gov/archives/opa/pr/electronic-health-records-vendor-pay-145-million-resolve-criminal-and-civil-investigations-0 — Unverified - heuristic first draft.

Arbitration

The public website Terms of Use (last revised July 14, 2016) contain NO arbitration clause or class-action waiver. They require California law and San Francisco courts. Liability is capped at the greater of $100 or fees paid in the prior six months. Providers and patients also sign separate user agreements that control if they conflict with these terms. Those agreements were not retrieved this pass.

Data sharing

The Practice Fusion privacy policy (last updated Nov 15, 2024) lists sharing 'with third party service providers, including our advertising partners'. It also lists sharing with 'current and future subsidiaries or corporate affiliates or actual or potential investors'. It says sponsor/advertiser reports 'may include demographic or other general user information' without personally identifiable information unless the recipient has agreed to confidentiality obligations. The policy does not address de-identified health data.

Contacts

Privacy contact. Privacy@veradigm.com

Legal notice. Veradigm, Attn: Privacy Officer, 222 Merchandise Mart Plaza, Suite 2024, Chicago, IL 60654. This is the address printed in the vendor's privacy notice, which is not necessarily the registered agent for service of process. For formal legal notice, check the notice clause in the practice's signed customer agreement and the Secretary of State registered-agent record in the state of incorporation.

Mailing address. Not recorded.