Tebra (formerly Kareo / PatientPop)

No breach, DOJ, OCR, FTC or state AG action against Tebra was verified this pass. The finding is structural, in the contract small practices sign. Tebra's customer Terms of Service (effective July 1, 2026) cap Tebra's total liability at what the practice paid in the prior six months and require any claim against Tebra to be brought within six months. They allow claims only on an individual basis (no class actions) and waive jury trial, after mandatory non-binding mediation in Orange County. The agreement renews automatically unless written notice is received at least 60 days before the term ends, the practice 'cannot cancel' mid-term, and there are no refunds for stopping early. If a practice asks for its data after its coverage ends, Tebra may charge $100 an hour, and exports come only as Excel or CSV.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-10-15

Primary source. www.tebra.com/tebra-terms-of-service — Unverified - heuristic first draft.

Arbitration

Customer Terms of Service: no arbitration. Non-binding AAA mediation in Orange County comes first, then exclusive venue in C.D. Cal. or Orange County Superior Court. Individual-only claims (class waiver), jury waiver, a six-month liability cap and a six-month claim deadline. Patient Portal Terms: no arbitration, individual-only claims, and a $500 liability cap.

Data sharing

Website Privacy Policy effective Jan 20, 2025; a separate Platform Privacy Policy and California Supplemental Notice exist. Detailed sharing practices not reviewed this pass.

Contacts

Privacy contact. Tebra Privacy, 888-775-2736; rights requests 1-844-422-7336 or https://www.tebra.com/privacy-web-form/

Legal notice. Tebra Technologies, Inc., 1111 Bayside Drive, Corona Del Mar, CA 92625. This is the address printed in the vendor's privacy notice, which is not necessarily the registered agent for service of process. For formal legal notice, check the notice clause in the practice's signed customer agreement and the Secretary of State registered-agent record in the state of incorporation.

Mailing address. Not recorded.