Qantas

Qantas was ordered by Australia's Federal Court to pay A$100 million in October 2024 for selling tickets on flights it had already decided to cancel. The specifics are worse than the headline: 70,543 flights, tickets still on sale an average of eleven days after cancellation and in some cases up to 62 days, 86,597 people booked onto flights that did not exist, and 883,977 more misled by Qantas failing to promptly tell them their flight was cancelled. Qantas admitted that senior managers responsible for different aspects of its systems between them KNEW cancelled flights were not immediately removed from sale, and Qantas admitted it profited from customers who may have chosen a cheaper Qantas flight or a competitor had they known. Qantas defended itself by arguing it does not sell specific flights at all, only a bundle of rights. Compensation was A$225 domestic, A$450 international.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-08-04

Primary source. www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers — Verified - primary source confirmed.

Arbitration

Not independently confirmed this pass — as an Australian carrier, disputes are more likely governed by Australian consumer/privacy law than a US-style arbitration clause.

Contacts

Privacy contact. Not recorded.

Legal notice. Not verified this pass. If publicly traded: SEC Form 10-K cover page gives the official corporate address; the Secretary of State business-entity search in the state of incorporation gives the registered agent, which must accept service. If private: the state registered agent is usually the only reliable route.

Mailing address. Not recorded.