Hotels & Lodging · Short-term rental marketplace · Structural / no discrete incident
Airbnb
Headline
Airbnb is the only lodging row here where the person holding your data is another private individual.
Not independently verified. Verification status: Unverified - heuristic first draft. Publish state: draft unverified.
Airbnb is the only lodging row here where the person holding your data is another private individual. A host sees your name, photo, message history and arrival time; you see their home. Airbnb banned indoor security cameras outright in 2024 — a policy change that is only necessary because the prior rule permitted disclosed indoor cameras, and because undisclosed ones were being found. The platform also holds government ID and, for some users, facial verification imagery, alongside host-side tax and income data. Two categories of highly sensitive information, one marketplace, and a dispute resolution path that runs through individual arbitration.
- Severity
- Evidence tierUnassigned
- Claims confirmed
- Last verified2026-08-04
Primary source. None recorded — Unverified - heuristic first draft.
Terms
Arbitration
US terms include mandatory individual arbitration and class action waiver with an opt-out limited to amendments of the arbitration section (written notice within 30 days of the change's effective date, Sec. 23.17), which does not revoke prior consent to arbitrate. Airbnb has faced substantial arbitration-related litigation.
Data sharing
Airbnb holds government ID, facial verification imagery for some users, precise property location, message content between guest and host, and payment data for both sides of a transaction. It also holds HOST data — home address, tax identification, income — for people running a micro-business from their residence.
Fees and billing
Service fees split between guest and host; cleaning-fee disclosure has drawn regulatory attention in several jurisdictions and prompted display changes.
Contacts
Privacy contact. Not recorded.
Legal notice. Not verified this pass. If publicly traded: SEC Form 10-K cover page gives the official corporate address; the Secretary of State business-entity search in the state of incorporation gives the registered agent, which must accept service. If private: the state registered agent is usually the only reliable route.
Mailing address. Not recorded.
Evidence
No claims have been itemized for this row yet.
No sources are on file for this row yet.
Source vault
Link status: Candidate - not yet fetched
| Document | Last fetch | |
|---|---|---|
| Privacy policy https://www.airbnb.com/help/article/2855 | Not fetched yet | N |
| Terms of service https://www.airbnb.com/help/article/2908 | Not fetched yet | N |
| Website No URL recorded | Not fetched yet | — |
| Primary source No URL recorded Verification: Unverified - heuristic first draft | Not fetched yet | — |
Enforcement
No enforcement actions are linked to this row.
State statute
No HQ state on file, so no state statute applies by headquarters.