Verizon Fios

Verizon was one of the six ISPs in the FTC's 6(b) study, and it was the only one where the FTC also had to issue orders to TWO affiliated advertising entities - Verizon Online LLC and Oath Americas, rebranded Verizon Media. That is the finding: the ISP and the ad business are the same company, so 'sharing with third parties' understates it. Fios runs on the same shared Verizon privacy policy as Verizon Wireless and 5G Home Internet, meaning your fixed-line browsing, your mobile location and your advertising profile sit under one governing document with no separate consent layer between them. Verizon also owned Yahoo and AOL during this period - see the Email Providers tab for what that ownership chain did to those users.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-08-04

Primary source. None recorded — Unverified - heuristic first draft.

Arbitration

Binding arbitration clause + class action waiver flagged in a bold notice at the top of the Fios Customer Agreement ('THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER'); section 15.3 bars class or collective arbitrations even if AAA rules would allow them.

Contacts

Privacy contact. No published privacy email; Verizon routes requests through its online privacy form

Legal notice. PUBLIC COMPANY (VZ). Service route: c/o General Counsel / Corporate Secretary, New York, New York — the corporate address on the SEC Form 10-K cover page is the official address of record. Confirm the exact street address on the current 10-K at sec.gov/edgar, and check the state-of-incorporation registered agent (usually Delaware; most large filers use The Corporation Trust Company or Corporation Service Company) via the Secretary of State business-entity search. A registered agent MUST accept service, which is why it is the reliable channel when a company publishes no privacy address.

Mailing address. Verizon Privacy Office, 1300 I Street NW, Suite 500 East, Washington, DC 20005, USA (International: Verizon Legal Dept, Reading International Business Park, Basingstoke Road, Reading, Berkshire RG2 6DA, UK)