Online Retailers (Top 10) · Online/Retail (pet supplies) · Private litigation
Chewy
Headline
Multiple separate findings including a Pennsylvania class action.
Not independently verified. Verification status: Unverified - heuristic first draft. Publish state: draft unverified.
Multiple separate findings including a Pennsylvania class action. The category note worth recording is that pet retail data is health data by proxy - prescription diets, medications, incontinence products and mobility aids describe an animal's medical condition, and auto-shipment schedules describe a household's routine and absence patterns precisely. None of that is protected health information because the patient is a dog, so it sits entirely outside the health-privacy perimeter while being just as revealing about the household. Cross-ref the Trupanion and Healthy Paws rows in the Insurance tab.
- Severity
- Evidence tierUnassigned
- Claims confirmed
- Last verified2026-08-04
Case status. Private litigation; no sources are on file yet, so no legal tier is assigned.
Primary source. None recorded — Unverified - heuristic first draft.
Terms
Arbitration
Not independently confirmed this pass — standard binding arbitration + class action waiver expected.
Data sharing
MULTIPLE SEPARATE FINDINGS: (1) Pennsylvania class actions filed in 2022 (e.g., Farst v. Chewy, M.D. Pa., and Loughry v. Chewy, E.D. Pa., both since closed) alleged Chewy used undisclosed 'SESSION REPLAY' software to record visitors' mouse movements, clicks, KEYSTROKES, search terms, and viewed content without consent — a more invasive tracking method than a typical ad pixel, since it can capture information a user typed but never actually submitted. (2) A separate California class action (reported as Hernandez v. Chewy; not verified this pass) reportedly alleges Chewy disclosed customers' personal information to GOOGLE without consent and failed to honor CCPA opt-out/deletion rights, with potential damages of at least $2,500 PER VIOLATION. (3) A data-breach class action settlement (deadline referenced as May 2024) has been reported but could not be verified this pass. (4) SEPARATELY, unrelated to privacy: a product-safety class action reportedly alleges (not verified this pass) certain Chewy dog-grooming products and ceramic pet-food dishes contained harmful levels of LEAD and DEHP without adequate warnings.
Fees and billing
Not itemized this pass.
Contacts
Privacy contact. Not recorded.
Legal notice. PUBLIC COMPANY (CHWY). Service route: c/o General Counsel / Corporate Secretary, Plantation, Florida — the corporate address on the SEC Form 10-K cover page is the official address of record. Confirm the exact street address on the current 10-K at sec.gov/edgar, and check the state-of-incorporation registered agent (usually Delaware; most large filers use The Corporation Trust Company or Corporation Service Company) via the Secretary of State business-entity search. A registered agent MUST accept service, which is why it is the reliable channel when a company publishes no privacy address.
Mailing address. Not recorded.
Evidence
No claims have been itemized for this row yet.
No sources are on file for this row yet.
Source vault
Link status: Candidate - not yet fetched
| Document | Last fetch | |
|---|---|---|
| Privacy policy chewy.com/app/content/privacy | Not fetched yet | NO (HTML only) |
| Terms of service chewy.com/app/content/terms | Not fetched yet | NO (HTML only) |
| Website chewy.com | Not fetched yet | — |
| Primary source No URL recorded Verification: Unverified - heuristic first draft | Not fetched yet | — |
Enforcement
No enforcement actions are linked to this row.
State statute
Headquarters on file: Florida. Provisions of FDBR on file:
| Provision | Type | Source |
|---|---|---|
| Applicability — Narrowest of Any State; $1B Revenue + Specific Activities Fla. Stat. § 501.702 | threshold | source |
| Enforcement — Highest Per-Violation Penalties; Trebled for Minor Violations Fla. Stat. § 501.72 | hard | source |