Power Utilities (MD-VA-DC) · Electric Utility (VA) · Regulatory action + Private litigation

Dominion Energy Virginia

Not independently verified. Verification status: Pending - severity 4/5, no source yet. Publish state: blocked needs source.

Dominion's parent has accumulated roughly $3.95 billion in penalties - a figure large enough that it reframes how to read every other row in this tab, because the sums involved dwarf what a privacy penalty would ever produce. That is the uncomfortable finding: for a regulated monopoly utility, data-handling failures are simply not where the financial risk lives, which means they are not where the compliance attention goes either. Layered on top is the Naperville problem - smart meter interval data is detailed enough that a federal appeals court called collecting it a Fourth Amendment search - and a Virginia customer has no competitive alternative to switch to if they dislike the answer.

Severity
Evidence tierUnassigned
Claims confirmed
Last verified2026-08-04

Primary source. None recorded — Pending - severity 4/5, no source yet.

Freshness. Last verified 96 days ago (2026-08-04); stale after 180 days.

Terms

Arbitration

Terms and Conditions include a broad customer indemnification clause: customers are responsible for 'all transactions and payments made through your Service Profile' and must indemnify/hold harmless Dominion Energy for losses — standard for online account terms but worth noting the liability shift onto the customer for account security.

Data sharing

Dominion Energy's parent company has accumulated approximately $3.95 BILLION in penalties since 2000 across 74 recorded enforcement actions (tracked by Good Jobs First's Violation Tracker; most records are environmental, but most of the dollar total - about $2.53 billion across 5 records - is classed as consumer-protection-related, not customer-privacy-specific) — useful context for the company's overall regulatory compliance record even though most of this total is not billing/privacy-specific. On the privacy side specifically, Dominion Energy Virginia's privacy policy DOES provide Virginia residents formal rights to request, correct, and delete personal information (per Virginia's state privacy law), with an appeal path to the Virginia Attorney General if a request is denied — a relatively more structured consumer-rights process than several other companies in this tracker.

Fees and billing

MULTIPLE DOCUMENTED CUSTOMER COMPLAINTS (BBB/ConsumerAffairs, 2026): customers report UNAUTHORIZED SERVICE SHUTOFFS (one case: power turned off despite no outstanding balance, autopay enabled, and a shutoff scheduled weeks later — based on a third party incorrectly telling Dominion the unit had been vacated); other customers report BILLING ACCURACY DISPUTES where bills nearly doubled year-over-year with no usage change, and customer service allegedly could not explain day-to-day usage swings (e.g., $5 one day, $36 the next) beyond citing the meter reading itself as authoritative. Virginia residents also cannot 'shop' for a different electricity supplier the way DC/Maryland customers can (see Pepco/BGE row) — Virginia's electric market remains regulated/non-competitive.

Contacts

Privacy contact. Not recorded.

Legal notice. PUBLIC COMPANY (D). Service route: c/o General Counsel / Corporate Secretary, Richmond, Virginia — the corporate address on the SEC Form 10-K cover page is the official address of record. Confirm the exact street address on the current 10-K at sec.gov/edgar, and check the state-of-incorporation registered agent (usually Delaware; most large filers use The Corporation Trust Company or Corporation Service Company) via the Secretary of State business-entity search. A registered agent MUST accept service, which is why it is the reliable channel when a company publishes no privacy address.

Mailing address. Not recorded.

Paper trail: none. No published channel.

Evidence

No claims have been itemized for this row yet.

Sources

Source	Claim	Tier	Status	Quote
none	whole row	Unassigned	not found	No quote recorded. Quote basis: not recorded.
none	whole row	Unassigned	not found	No quote recorded. Quote basis: not recorded.
court · 2018-08-16 www.courtlistener.com/opinion/4527381/naperville-smart-meter-awareness-v-city-of-naperville/	whole row	Unassigned	corrected	“we find that the data collection constitutes a search under both the Fourth Amendment and the Illinois Constitution. This search, however, is reasonable.” Quote basis: not recorded.
none	whole row	Unassigned	not found	No quote recorded. Quote basis: not recorded.

Source vault

Link status: Candidate - not yet fetched

Document	Last fetch	PDF
Privacy policy dominionenergy.com/privacy	Not fetched yet	NO (HTML only)
Terms of service dominionenergy.com/terms-and-conditions	Not fetched yet	NO (HTML only)
Website dominionenergy.com	Not fetched yet	—
Primary source No URL recorded Verification: Pending - severity 4/5, no source yet	Not fetched yet	—

Enforcement

No enforcement actions are linked to this row.

State statute

Headquarters on file: Virginia. Provisions of VCDPA on file:

Provision	Type	Source
Applicability Threshold Va. Code § 59.1-576	threshold	source
Right to Confirm and Access Va. Code § 59.1-577(A)(1)	hard	source
Right to Correction Va. Code § 59.1-577(A)(2)	hard	source
Right to Deletion Va. Code § 59.1-577(A)(3)	hard	source
Right to Data Portability Va. Code § 59.1-577(A)(4)	hard	source
Right to Opt Out of Sale, Targeted Advertising, and Profiling Va. Code § 59.1-577(A)(5)	hard	source
Right to Appeal Denied Request Va. Code § 59.1-577(C)	hard	source
Sensitive Data — Opt-In Consent Required Va. Code § 59.1-578(A)(5); § 59.1-575 (definitions)	hard	source
Privacy Notice Requirements Va. Code § 59.1-578(C)	hard	source
Processor Contract Requirements Va. Code § 59.1-579(B)	hard	source
Data Protection Assessment Va. Code § 59.1-580	hard	source
Enforcement — AG Only; Civil Penalties Va. Code § 59.1-584	hard	source