Retirement & Telehealth · Telehealth platform (LiveHealth Online; mostly B2B to health plans/systems) · Private litigation
Amwell (American Well Corp.)
Headline
Amwell mostly sells telehealth technology to health plans and hospital systems, but it runs the consumer-facing LiveHealth Online service.
Not independently verified. Verification status: Unverified - heuristic first draft. Publish state: draft unverified.
Amwell mostly sells telehealth technology to health plans and hospital systems, but it runs the consumer-facing LiveHealth Online service. A pending class settlement of $2,037,751.46 resolves claims that tracking tools on LiveHealth Online's appointment-booking tool sent users' medical information to third parties between October 2024 and August 2025. That window is long after the 2023 FTC and HHS warnings about health pixels. Amwell admits no wrongdoing, and final approval is set for January 15, 2027.
- Severity
- Evidence tierUnassigned
- Claims confirmed
- Last verified2026-10-16
Case status. Private litigation; the legal tier of its sources has not been assigned yet.
Primary source. www.hipaajournal.com/cvs-health-criteo-american-wellness-corp-data-breach-settlements/ — Unverified - heuristic first draft.
Terms
Arbitration
Not verified this pass (amwell.com robots-blocked).
Data sharing
ALLEGED, settled without admission: tracking technologies such as pixels on the LiveHealth Online booking tool sent personally identifiable medical information and confidential communications to third parties without consent (Oct 2024 to Aug 2025). The current privacy policy could not be retrieved (robots-blocked).
Fees and billing
Not verified this pass. Consumer visit pricing on LiveHealth Online not reviewed.
Contacts
Privacy contact. Not recorded.
Legal notice. 75 State Street, Boston, MA per Wikipedia; confirm against the 10-K cover page.
Mailing address. Not recorded.
Evidence
No claims have been itemized for this row yet.
Sources
| Source | Claim | Tier | Status | Quote |
|---|---|---|---|---|
| news (trade) · 2026-09-24 www.hipaajournal.com/cvs-health-criteo-american-wellness-corp-data-breach-settlements/ | whole row | Unassigned | confirmed | “personally identifiable medical information and confidential communications” Quote basis: not recorded. |
| news (settlement tracker) · 2026-09-23 topclassactions.com/lawsuit-settlements/open-lawsuit-settlements/2-03m-amwell-livehealth-online-data-sharing-class-action-settlement/ | whole row | Unassigned | confirmed | “submit a valid claim form by Oct. 30, 2026” Quote basis: not recorded. |
| encyclopedia (lead only) · 2026-10-16 en.wikipedia.org/wiki/Amwell_(company) | whole row | Unassigned | confirmed | “American Well was rebranded to Amwell on March 9, 2020.” Quote basis: not recorded. |
Source vault
Link status: Candidate - not yet fetched
| Document | Last fetch | |
|---|---|---|
| Privacy policy No URL recorded | Not fetched yet | NOT CONFIRMED |
| Terms of service No URL recorded | Not fetched yet | NOT CONFIRMED |
| Website https://amwell.com | Not fetched yet | — |
| Primary source https://www.hipaajournal.com/cvs-health-criteo-american-wellness-corp-data-breach-settlements/ Verification: Unverified - heuristic first draft | Not fetched yet | — |
Enforcement
No enforcement actions are linked to this row.
State statute
No comprehensive state privacy statute on file for MA