Travel & Transit Apps · Money Transfer · Data breach
Wise (formerly TransferWise)
Headline
Wise disclosed in mid-2024 that some customers' data may have been stolen in the Evolve Bank & Trust breach (a former US partner bank).
Not independently verified. Verification status: Unverified - heuristic first draft. Publish state: draft unverified.
Wise disclosed in mid-2024 that some customers' data may have been stolen in the Evolve Bank & Trust breach (a former US partner bank). Wise holds cross-border payment records and identity verification documents - passports, proof of address, source-of-funds evidence - collected under anti-money-laundering obligations rather than for any commercial purpose, which means the most sensitive material it holds is material regulators required it to collect. That is worth naming because customers often read onerous verification as the company being nosy when it is the company being compliant, and the retention periods for AML documentation are set by statute rather than by preference.
- Severity
- Evidence tierUnassigned
- Claims confirmed
- Last verified2026-08-04
Primary source. None recorded — Unverified - heuristic first draft.
Terms
Arbitration
Not independently confirmed this pass — standard binding arbitration + class action waiver expected; as a UK-headquartered company listed on Nasdaq (WSE) and the London Stock Exchange since its May 11, 2026 redomiciliation into Wise Group plc, Wise is primarily regulated under UK/EU financial and data-protection law (GDPR) with additional US state money-transmitter licensing.
Data sharing
THIRD-PARTY BREACH (June-July 2024): Wise disclosed that some customers' personal data (for US customers: names, addresses, dates of birth, contact details and SSNs/EINs; for others, an identity document number) may have been stolen in the Evolve Bank & Trust ransomware breach; Evolve was Wise's US account partner from 2020 to 2023, and Wise said its own systems were not compromised.
Fees and billing
Wise publishes periodic 'fee review' updates (a Dec 2025 update was reported but not verified this pass) adjusting transfer costs across different currency routes — a relatively transparent fee-disclosure practice compared to some other money-transfer competitors, though specific route fees can still vary significantly.
Contacts
Privacy contact. Not recorded.
Legal notice. Not verified this pass. If publicly traded: SEC Form 10-K cover page gives the official corporate address; the Secretary of State business-entity search in the state of incorporation gives the registered agent, which must accept service. If private: the state registered agent is usually the only reliable route.
Mailing address. Not recorded.
Evidence
No claims have been itemized for this row yet.
No sources are on file for this row yet.
Source vault
Link status: Candidate - not yet fetched
| Document | Last fetch | |
|---|---|---|
| Privacy policy wise.com/us/privacy-policy/ | Not fetched yet | NO (HTML only) |
| Terms of service wise.com/us/terms-of-use/ | Not fetched yet | NO (HTML only) |
| Website No URL recorded | Not fetched yet | — |
| Primary source No URL recorded Verification: Unverified - heuristic first draft | Not fetched yet | — |
Enforcement
No enforcement actions are linked to this row.
State statute
No HQ state on file, so no state statute applies by headquarters.