Acorns

Under Acorns' website Terms of Use (which the investment-account agreements' FINRA clause supersedes for account holders), even if you WIN your arbitration case against Acorns, the arbitrator is explicitly BARRED from awarding you anything beyond straight compensatory damages — no emotional distress, no pain and suffering, no punitive damages, no matter how badly Acorns messed up. Most arbitration clauses only control WHERE your case is heard; this one also controls WHAT you're allowed to recover even after winning.

• Severity
• Evidence tierUnassigned
• Claims confirmed
• Last verified2026-08-04

Primary source. None recorded — Unverified - heuristic first draft.

Arbitration

Acorns' website Terms of Use (dated May 13, 2020) require binding arbitration administered by the Orange, California office of JAMS + class action waiver; NOTE that for customers who open an investment (Program) account, the Program Agreements' FINRA arbitration clause supersedes the Terms of Use arbitration provisions, so the JAMS clause and its damages limits may not govern investment-account disputes; NOTABLY LIMITS THE TYPES OF DAMAGES available even if a customer wins — the arbitrator is explicitly NOT authorized to award non-economic damages (emotional distress, pain and suffering) or punitive/consequential damages, only compensatory damages. This is a more restrictive damages cap than most other arbitration clauses in this tracker, which typically just limit the FORUM (arbitration vs. court) without also capping the TYPES of damages available within that forum.

Contacts

Privacy contact. Not recorded.

Legal notice. Not verified this pass. If publicly traded: SEC Form 10-K cover page gives the official corporate address; the Secretary of State business-entity search in the state of incorporation gives the registered agent, which must accept service. If private: the state registered agent is usually the only reliable route.

Mailing address. Not recorded.